Privacy Policy

Last updated: June 10, 2026 | Effective: June 7, 2026

Asiatek AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website asiatekai.com and use our API services (the "Service"). Please read this policy carefully.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

• Account Information: Email address, username, and password (hashed using bcrypt) when you register for an account.
• Payment Information: Transaction records processed through our payment processor (Creem). We do not store your credit card or banking details on our servers.
• Communication Data: Messages you send to our support team (support@asiatekai.com).
• KYC Information: Identity verification documents required by our payment processor, stored securely by the processor — not on our infrastructure.

1.2 Information Collected Automatically

• API Usage Data: Model requests, token consumption, request timestamps, and usage patterns for billing, rate limiting, and service improvement.
• Technical Data: IP address, browser type, operating system, referring URL, and device identifiers collected via cookies and similar technologies.
• Log Data: Server access logs, error logs, and performance metrics retained for 90 days.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our API services
• To process payments and manage subscriptions
• To communicate with you about your account, billing, and service updates
• To monitor usage patterns and improve our services
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations

3. Data Storage and Security

Our infrastructure is hosted on Alibaba Cloud ECS in Singapore (Asia Southeast 1 region), ensuring compliance with regional data protection regulations including Singapore's Personal Data Protection Act (PDPA) and relevant ASEAN data frameworks.

Security measures include:

• Encryption in transit (TLS 1.3) for all API communications
• Encryption at rest for sensitive data
• Role-based access controls and audit logging
• Regular security assessments and infrastructure updates
• API key authentication for service access

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We share data only in the following circumstances:

• Payment Processor (Creem): To process subscription payments and manage billing. Creem's privacy policy applies to the data they collect.
• Upstream AI Model Providers: API requests are forwarded to model providers (Alibaba Cloud/ByteDance for Qwen models, DeepSeek) solely to fulfill your requests. No personal account data is shared with these providers — only the prompt content you submit.
• Service Providers: Hosting and infrastructure providers as necessary to operate the service.
• Legal Requirements: When required by law, court order, or governmental regulation.

5. Data Retention

• Account data: Retained while your account is active. Deleted within 30 days of account closure.
• API usage logs: Retained for 90 days for billing and dispute resolution.
• Payment records: Retained for 5 years as required by financial regulations.
• Server access logs: Retained for 90 days.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how our services are used (page views, feature usage). You may disable these in your browser settings.

We do not use advertising cookies or sell data to advertising networks.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, contact us at support@asiatekai.com. We will respond to your request within 30 days.

8. International Data Transfers

Our services are hosted in Singapore. If you access our services from outside Singapore, your data may be transferred to and processed in Singapore. By using our services, you consent to this transfer. Singapore's PDPA provides robust data protection standards.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and/or sending an email. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, data access requests, or to report a privacy concern, please contact:

Asiatek AI
Email: support@asiatekai.com
Data Center Location: Singapore